سياسة الخصوصية

www.alshoala.org and on the customer service channels on the website. We care deeply about your privacy and therefore want to let you know how your data is collected, used, shared and stored. This website is owned and operated by Al Shula Perfumes Est. (Foundation) incorporated under the laws of the Sultanate of Oman, with Trade License No. 2132001 and its registered office located in Salalah / Salalah / Dhofar Governorate.

By visiting the Website or providing information through its customer service channels, you agree to the practices described in the Privacy and Cookie Policy and the Website Terms and Conditions. Please note that our Privacy and Cookie Policy is updated from time to time and that you are required to comply with the most recent policy update that is posted on our website. Therefore, you should frequently review our Privacy and Cookie Policy for the latest versions.

Information we may collect

We (and our authorized service providers) collect information that you provide through our Website or any of our Website customer service channels, including but not limited to by phone, email, during personal shopping visits or through our live chat feature (where available). We and these service providers also collect information when you visit our website or from third parties who are authorized to share your information with us. Note that we or authorized service providers with whom we deal may collect some of this information even if you are not a registered user or have not registered any orders. This information may include the following:

Contact and personal data such as: name, address, phone number, email address, billing and payment information, date of birth, gift recipient data, gender, nationality and personal shopping preferences

Statistical information of the website, such as: where you live, the URL you use to access the website, browser, device type/private fingerprint, your computer’s IP address, domain type, the pages you visited, the search terms you entered, the items you clicked on

Transaction information, including: orders you’ve placed, products you’ve purchased, dates and times of those orders, as well as orders you haven’t completed, products you’ve added to cart and later removed, preferences you’ve made known to us, or requests to personalize certain items

Information derived from third parties, such as: carriers, payment service providers.

Information you have provided to us through online or offline surveys, contests or product registration

Please note that your payment card details will only be collected for transactional purposes and are not stored, sold or rented by us. Full details of your payment cards are not available to our staff. All card transactions are managed by trusted, approved and legally authorized partners who are responsible for ensuring that the payment details are kept secure during the payment process.

By submitting information about third parties to us, you confirm that you have previously obtained their consent to do so.

Cookies

Our Website uses first-party cookies (very small files that are sent to your computer or other device used to access the Website) and other similar technologies that we may access when you visit our Website in the future. We may also use third party cookies.

There are five types of cookies:

Website functionality cookies

These cookies enable you to browse the website and use our features such as shopping baskets.

Website analytics cookies

We use this type of cookie to measure and analyze how our customers use the website. This allows us to continually improve our website and your shopping experience.

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