سياسة الاستبدال والاسترجاع
These conditions have been set up for your protection and to clarify the method and rules of work for Al Shula Perfumes Store regarding return and exchange:
Regarding returns, we regret to say that cosmetic products are not subject to return or exchange except in the following cases:
1- When the customer receives the product and there is an error in the type of the product sent, the customer will be compensated either with the value of the product or sending the real product, if any, at the expense of the store. The customer must verify and review the purchase invoice and match it with the products that arrived from the store before using it and opening the product’s solvent. In the event that the product is used and opened (the original credit), the customer will not be compensated for any amounts, according to the policies of selling perfumes and cosmetic products globally.
2- In the event that there is any defect in the product or a wrong product was received by the perfume expert store, we compensate the customer by returning the wrong product to us, and we either return the amount to the same account or credit card from which it was transferred, or deliver the correct goods according to the required purchase invoice for free.
3- In the event that a product is returned, it must be within 7 days from the date of receipt, with the presence of the invoice, and the product must be in its original condition and the fragrance unopened (presence of the original perfume cellophane). Any product other than that will not be accepted, and the customer will bear the fees for returning the product.
4- It will not be accepted to return any product that has been used and the product has been opened or arrived in its non-original condition.
5 – In the event that the customer wants to exchange the product without a defect in the product and has not opened the perfume (with the presence of the original cellophane), then the store is not responsible for paying the shipping costs for return, in addition to the customer paying the costs of shipping the replacement piece again and the fees for returning the product to the store.
6- In the event that the order has been shipped to the customer and he wants to cancel the order and recover the amount of the order while it is on the way to him and he did not receive the order, the customer bears the fees for returning the shipment, and the shipping amount is deducted from the total order and the amount is returned to the customer’s account after receiving the shipment from the shipping company within a maximum period of 15 days from the date of receiving it from the shipping company.
In order to ensure your safety, Al Shula Perfumes Store does not allow the return or exchange of its products, except for the following cases only:
Products that reach you are damaged or defective.
The arrival of a product different from your order.
To return the damaged/defective product or the one sent by mistake, we are pleased to contact you with customer service by calling or sending by WhatsApp with the number 000000000 or by sending an email with the shipment number to @gmail.com
You can exchange / return a damaged / defective product within 7 days of the purchase.
The product must be in the same condition it was received in, and no change in shape or appearance has occurred in it, and it has not been used.
We work to your satisfaction, so the return / exchange period may take 10 working days from the date of receiving the product.
The amount will be refunded for the damaged / defective product after it reaches us and its condition is confirmed, and the amount will be transferred to you.
Replacement policy:
- Without prejudice to the agreement and statutory guarantee provisions, the consumer has the right to replace the product provided to him by (Al Shoula Perfumes Store) within the seven days following the date of receiving the product, and he is not entitled to replace the product after the seven days have passed.
- In order to replace the product, it is required that the product be in a sound condition, and that the consumer has not used the product or obtained its benefit, and (Al Shoula Perfume Store) has the right to inspect the product before replacing it to ensure its safety.
- The consumer is not entitled to replace the product in the following cases:
If the product was manufactured at the consumer’s request or according to specifications specified by him, with the exception of products that have a defect or that violate the specifications specified by the consumer.
If a defect appears in the product due to the consumer’s improper possession.
Article Fifteen – Return Policy:
- Without prejudice to the agreement and statutory guarantee provisions, the consumer has the right to terminate the contract and retrieve the product provided to him from (Al Shoula Perfumes Store) within the seven days following the date of receiving the product, and he is not entitled to that product after the seven days have passed.
- To return the product, it is required that the product be in a sound condition, and that the consumer has not used the product or obtained its benefit, and (Al Shoala Perfumes Store) has the right to inspect the product before returning it to ensure its safety.
- The consumer is not entitled to return the product in the following cases:
If the product was manufactured at the consumer’s request or according to specifications specified by him, with the exception of products that have a defect or that violate the specifications specified by the consumer.
· If the product is video tapes, CDs, CDs, or information programs that have been used.
· If the product is newspapers, magazines, pamphlets, books, or anything else that is considered a work.
If a defect appears in the product due to the consumer’s improper possession. 4. If the provisions of the mentioned return policy are met; The consumer has the right to terminate the contract and return the product to (Al Shoala Perfumes Store) with a refund of the amount paid
These conditions have been set up for your protection and to clarify the method and rules of work for Al Shula Perfumes Store regarding return and exchange:
Regarding returns, we regret to say that cosmetic products are not subject to return or exchange except in the following cases:
1- When the customer receives the product and there is an error in the type of the product sent, the customer will be compensated either with the value of the product or sending the real product, if any, at the expense of the store. The customer must verify and review the purchase invoice and match it with the products that arrived from the store before using it and opening the product’s solvent. In the event that the product is used and opened (the original credit), the customer will not be compensated for any amounts, according to the policies of selling perfumes and cosmetic products globally.
2- If and